Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
Type
Book
Authors
ISBN 10
0965909301
ISBN 13
9780965909303
Category
Management Skills
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Publication Year
1999
Publisher
Pages
280
Description
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. - from Amzon
Number of Copies
2
